Shipping policy

Orders placed with us will leave our warehouse within three business days. Occasionally, due to unforeseen circumstances, an order will take longer to ship. If this happens we will be sure to contact, you and let you know when your item(s) will ship. Tracking numbers will be sent to you via email as soon as that information becomes available to us. Generally, we will ship all orders via USPS. However, we reserve the right to use any carrier. Once shipped, we are not responsible for any delays due to weather or carrier issues.

Delivery Disputes: If you have not received your package but the tracking information shows delivered, you must file a claim with the carrier. We are not responsible for the package after it has been shipped out.

Damages: Your satisfaction is our top priority. We sell only the finest quality products, so we rarely have problems with any of our products. If your item(s) is damaged or defective in some way, we’ll make sure you’re taken care of. If your product was damaged during shipping, contact us and we’ll help you get it replaced.


International Orders

For international orders, our shipping policy typically involves using USPS with rates calculated through Shopify. Here are the key details:

  1. Carrier: We use USPS (United States Postal Service) for international shipments. USPS offers reliable service and reasonable rates for international deliveries.
  2. Shipping Rates: The shipping rates for international orders are calculated dynamically based on the destination, package weight, and dimensions. This calculation is done through Shopify's shipping settings, ensuring accurate and up-to-date rates for customers.
  3. Delivery Time: The delivery time for international orders can vary based on the destination country and shipping method selected at checkout. USPS provides estimated delivery times based on the selected service level (e.g., USPS Priority Mail International, USPS First-Class Package International, etc.).
  4. Customs and Duties: International customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities. These charges are not included in the product price or shipping cost and are the buyer's responsibility.
  5. Order Tracking: Once an international order is shipped, customers receive a tracking number that allows them to track their package's journey until it reaches its destination. USPS provides tracking information for international shipments.
  6. Shipping Restrictions: Some products may have shipping restrictions or may not be eligible for international shipping due to regulatory or logistical reasons. Customers are informed of any such restrictions during the checkout process.

Our goal is to provide a seamless shipping experience for our international customers while ensuring transparency regarding shipping costs, delivery times, and any relevant customs procedures. If you have any specific questions or need further assistance regarding international shipping, feel free to contact us.